Highly interactive engagements designed to achieve a lasting impact on your organizational performance
The Washington Firm has earned a reputation for delivering high-quality information in an entertaining and engaging way. We offer a comprehensive array of management and leadership training designed to be highly interactive and customized for the organization’s culture, strategies, current needs, and industry. All of our training modules include skill-building discussions and exercises, often conducted with targeted case studies that reflect your own ongoing organizational issues.
Based in Seattle since 1981, The Washington Firm has expanded to offer our full range of services through a new office in New York as well. We welcome organizations in both locations, and throughout the United States, to contact us for customized engagements to meet their human resources needs.
At The Washington Firm, we believe it’s essential to create and communicate clear expectations for every member of the organization, from entry level to the executive suite, then hold people accountable for the results they deliver. The same is true for your policies and procedures: if they’re not providing optimal support to the business, they’re not getting the job done. Human resources (HR) should provide structure–not bureaucracy for its own sake.
Interventions should aim to resolve underlying issues, not just minimize risk. HR policies should be clear, accessible, and tailored to the organization’s business and culture. Underperforming employees should be coached where possible or transitioned where they can be more successful–for their own sake as well as that of your business and its customers. Training can be provided to help managers implement organizational policies and strategies and support employee performance.
Customized engagements built on experience and understanding
As a lean, high-level team of HR experts based in Seattle and New York City, The Washington Firm draws on extensive real-world HR experience to customize each engagement to the needs of the individual client.
Firsthand knowledge of specific industries such as technology, e-commerce, professional services, healthcare, financial services, city government, and non-profit environments helps us appreciate the context in which your organization operates. By working to understand your business as well as your work environment, we can help you implement policies, processes, training, and interventions that align fully with your business goals.
Working with your HR department
We see your HR department as a crucial ally and collaborator in our efforts, not something to be bypassed or undermined. When your need for organizational and talent assessments, training and teambuilding, management development, investigations, and other processes exceed your available capacity, we can provide complementary resources to help get the job done.
For HR departments seeking to develop new areas of expertise, our engagements follow a “train the trainer” approach to build self-sufficiency and establish a framework for continued organizational improvement long after our project has ended.
Solving problems before they arise
Any fire department will tell you that the best way to deal with a fire is to keep it from starting. Conflicts and complaints call for immediate attention, but their resolution is only the first step.
The next question has to be: why did this happen? Even in cases where no legal risk is identified, we see each intervention as an opportunity to diagnose underlying organizational or management issues that need to be addressed to prevent similar incidents —or more serious ones–in the future.
Meanwhile, our talent assessment, executive and management coaching, succession planning, and related services can help you foster a culture of outstanding professional management that keeps every member of your organization productive, supported, and focused on business results.
How We Deliver Services
Just as every organization is unique, each project we take on is customized according to the needs and priorities of the individual client. Engagements by The Washington Firm range from ongoing consulting for large organizations, to tactical support for specific initiatives, programs, or interventions, to “just-in-time” HR for smaller organizations with only an occasional need for our services. Operating in a spirit of partnership, we develop a detailed understanding of each company we work with in order to remain at the ready to provide responsive, effective, and cost-efficient support any time the need arises.
Engagements of all types are delivered from beginning to end by experienced HR professionals, rather than being left to junior staff for execution. Our consultants take a collaborative approach to addressing our clients’ needs, drawing on each others’ specialized skills to address new challenges and providing backup when a client’s primary contact is unavailable.
Individual modules can be offered on a stand-alone basis or as part of a continuing leadership development plan, and each module can be offered as a half-day or full day session, depending on the depth of content and amount of practice time desired.
While we do offer a broad range of services, we’re committed to staying within clearly defined areas of expertise and only taking on jobs we know we can do well. If we’re not the best firm to meet your needs, we’ll tell you so, and help you find a more suitable provider–because we believe that building trust shouldn’t be limited to our own clients.